Overview
Weight Loss Solutions, Inc. (“Weight Loss Solutions,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our telehealth platform and related services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not use our platform. This policy applies to all users of our website, mobile applications, and telehealth services.
Medical Disclaimer: Weight Loss Solutions is a telehealth intermediary platform. We do not provide medical advice, diagnose conditions, or prescribe medications. All medical decisions are made independently by licensed US healthcare providers. Always consult a licensed healthcare professional before starting any treatment.
Information We Collect
We collect the following categories of information to provide our telehealth services:
Personal Identification Information
- Full name, date of birth, gender
- Email address, phone number
- Billing and delivery address
- Payment information (processed securely via PCI-compliant providers)
Protected Health Information (PHI)
- Medical history and current conditions
- Medications and allergies
- Symptoms and health questionnaire responses
- Consultation notes and provider communications
- Prescription records and treatment history
Technical & Usage Data
- IP address, browser type, operating system
- Pages visited, time on site, click patterns
- Device identifiers and session data
- Cookies and similar tracking technologies
How We Use Your Information
We use your information for the following purposes:
Healthcare Services
Facilitating consultations with licensed US healthcare providers and managing treatment plans.
Prescription Fulfillment
Transmitting approved prescriptions to licensed US pharmacy partners for dispensing.
Customer Support
Responding to inquiries, resolving issues, and providing ongoing patient support.
Service Improvement
Analyzing usage patterns to improve our platform and enhance user experience.
Communications
Sending appointment reminders, prescription updates, and important service notifications.
Legal Compliance
Meeting our obligations under HIPAA, FDA regulations, and applicable US state laws.
Data Sharing & Disclosure
We do not sell your personal or medical information to third parties. We may share your information only in the following limited circumstances:
Licensed Healthcare Providers
Your health questionnaire and medical history are shared with the licensed US physician or provider assigned to review your case.
Licensed Pharmacy Partners
If a prescription is approved, relevant prescription details are transmitted to our licensed US pharmacy partners for fulfillment.
Payment Processors
Billing information is processed by PCI-DSS compliant payment processors. We do not store full credit card details on our servers.
Legal Requirements
We may disclose information when required by law, court order, or governmental authority, or to protect the rights and safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is subject to a different privacy policy.
HIPAA Compliance
HIPAA-Compliant Platform
Weight Loss Solutions is a HIPAA Business Associate and maintains comprehensive policies and procedures to protect your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act.
Under HIPAA, we are required to:
- Notify you of our privacy practices
- Use and disclose PHI only as permitted by law
- Implement appropriate administrative, physical, and technical safeguards
- Provide you access to your medical records upon request
- Notify you of any breaches of unsecured PHI
- Honor your requests to restrict PHI disclosures where feasible
Your Privacy Rights
Depending on your state of residence, you may have the following rights under applicable US privacy law:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request correction of inaccurate personal information.
Right to Deletion
Request deletion of your personal data, subject to legal retention requirements.
Right to Opt-Out
Opt out of the sale or sharing of personal information (we do not sell your data).
Right to Portability
Request a machine-readable copy of your personal data.
Right to Restrict Processing
Request restriction of how we process your data in certain circumstances.
To exercise any of these rights, contact us at privacy@weightlosssolutions.com
Data Security
We implement industry-standard security measures to protect your information including:
- 256-bit AES SSL/TLS encryption for all data in transit
- Encrypted storage for all sensitive data at rest
- Multi-factor authentication for provider accounts
- Regular third-party security audits and penetration testing
- Strict access controls — only authorized personnel can access PHI
- Automated threat detection and incident response protocols
Children's Privacy
Age Restriction: Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@weightlosssolutions.com and we will delete such information promptly.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised “Last Updated” date and, where required, by sending you an email notification.
Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
Contact Us
For privacy-related inquiries, to exercise your rights, or to file a complaint, contact our Privacy Officer:
Address
100 Health Plaza, New York, NY 10001
Response Time
Within 30 days of receipt
Portal Requests
Submit via Contact Form